For those looking to rid themselves of their timeshare contract, Vacation Ownership Consultants may be a company you stumble upon for assistance. The Arizona-based company has been in business for more than seven years and has made a name for itself across the web. Read on to learn if the company can help you with your timeshare problems and if they are trustworthy with your time and money.
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Who is Vacation Ownership Consultants and What Do They Do?
Vacation Ownership Consultants (VOC) is a timeshare exit company located in Scottsdale, Ariz. They have been in business since 2014 and are owned by co-founders Mike Cantrell and Jeremy Russo. One big thing to note is that the company uses attorneys for their cancellation process, which is usually a positive sign for the customer as this greatly increases the success rate of your timeshare exit.
Vacation Ownership Consultants offers a six-step process for getting you out of your timeshare. With the first two steps, the company will try other options before canceling your timeshare, such as looking for a rescission period in your contract allowing you to cancel the contract outright. Steps 3 and 4 are if the company accepts your case, where they will offer you a “fair” proposal to perform their service for you. It seems you can negotiate with Vacation Ownership Consultants on pricing, so be sure to do so to get the best deal possible.
The exit process typically takes a few months but could take as long as 24 months depending on the specific situation. VOC looks exclusively to cancel your timeshare once the process gets underway as they don’t see reselling and transferring timeshares as viable options.
Vacation Ownership Consultants Timeshare Exit Costs
The company provides a free consultation and claims a 100% success rate in the cases they accept, another indication that they pick and choose the cases they take on. Being choosy usually means that if a company takes your case they feel strongly that they’ll get a successful resolution. It’s also usually a good sign that the company isn’t trying to scam you.
There are no upfront plans for the first six months and they offer 0% financing. Based on reviews, their one-time fee can be a few thousand dollars, with an average between $3,000 to $6,000.
The company has a guide on general pricing on their website, where they say the cost is determined by variables such as ownership type, total contracts and financial liability. However, no specific cost is mentioned.
Vacation Ownership Consultants do not offer escrow or a money-back guarantee as a part of their service. If you enter into an agreement with VOC, the company has an online portal where you can stay up to date on your exit process.
What you are actually paying VOC for is to have them legally terminate your timeshare contract through their timeshare attorneys.
Can You Trust Vacation Ownership Consultants?
Taking the full view of Vacation Ownership Consultants reviews, the company appears to be relatively trustworthy. The company has a 5/5 star rating Google Reviews out of 42 reviews, a 4.97/5 rating on BBB out of 65 reviews, and a 4.9/5 rating on Trustpilot from 86 reviews. Additionally, VOC has an A+ rating on BBB. They also have a 5-star rating from seven reviews on Yelp. These are pretty good across-the-board ratings for a timeshare exit company.
Vacation Ownership Consultants has zero customer complaints on its BBB profile, adding even more legitimacy to their overwhelmingly positive reviews.
What’s Good About Vacation Ownership Consultants?
The company almost exclusively has positive reviews from customers applauding them for their timeshare exit services. They have zero complaints on BBB and offer a free consultation to new customers to see if their services are the right fit for your specific case.
What’s Bad About Vacation Ownership Consultants?
Vacation Ownership Consultants are selective in the cases they take on, meaning your specific scenario may not meet their standards. They don’t offer any official criteria for cases they do and don’t take, but it’s something to keep in mind if you decide to utilize their services.
Online Reputation
Across multiple review sites, Vacation Ownership Consultants has received scores of positive reviews. Customers cite realistic expectations from the company and constant updates as two main pillars they appreciated. Read a selection of reviews below:
Vacation Ownership Consultants’ Website
The Vacation Ownership Consultants website looks extremely professional and clean. The homepage features a video breaking down the timeshare industry and options available to consumers looking for an exit. The site also features a blog where they discuss changes in timeshare law, what the pros and cons of timeshares can be, and much more.
The VOC website has a cost guide that provides a high-level overview of what their services would cost you if you entered into an agreement with the company.
There is an “about” page that tells the story of how the company got started, their journey to this point, and features photos of the VOC team. The site also has embedded reviews and testimonials on their website straight from review sites like BBB and Trustpilot.
Social Media Presence
Vacation Ownership Consultants is active on Facebook, LinkedIn, Twitter and Instagram, though they haven’t had much activity since the first half of 2021. Facebook is where they have their largest following with almost 14,000 followers. There is minimal engagement on their posts but no customer complaints criticizing their services are present on their pages. The company also has a YouTube channel that features advice on timeshares exit strategies.
The Bottom Line
Vacation Ownership Consultants appears to be a legitimate timeshare exit organization. The company has overwhelmingly positive reviews and zero complaints about its services, which is part of the reason it ended up on our list of top recommendations. Their website is professional and they present customers with realistic expectations and payment plans so that they are informed during every step of the exit process. Customers looking to escape from their timeshare contract can have peace of mind contacting Vacation Ownership Consultants for a consultation.
FAQs
Mike Cantrell and Jeremy Russo are the owners and co-founders of VOC.
The company is located in Scottsdale, Arizona.
Vacation Ownership Consultants is rated overwhelmingly favorably online.
The company is open Monday through Friday from 10 a.m. to 6 p.m. and Saturday from 9 a.m. – 1 p.m.
To contact VOC, either fill out the form on their website or call them at 1-800-614-5288.