Resolution Timeshare Cancellation Ratings and Reviews: Check It Before You Exit Your Timeshare

Editor’s note: Resolution Timeshare Cancellation is not affiliated with TS Resolution, LLC, which is a different timeshare exit company.

The timeshare exit business can seem a lot like the timeshare sales business. You’ll meet a lot of slick-talking salespeople and you’ll hear a lot of promises. Once you part with your money you may find nothing but headaches and disappointment. Resolution Timeshare Cancellation says they’re different: no big promises, no high-pressure sales, just effective help.

Do they deliver on that promise, or are they just another timeshare scam? Let’s take a closer look.

Who Is Resolution Timeshare Cancellation and What Do They Do

Resolution Timeshare Cancellation is based in Madison, N.J. and was formed in May 2019. The Better Business Bureau (BBB) identifies Mr. Stephen Lasser as CEO and Mr. Michael Dill as Client Service Specialist. The company describes itself as “a family-owned boutique cancellation firm”.

The founders and executives of many timeshare exit companies come from the timeshare industry. That may explain why so many timeshare exit companies adopt the same high-pressure sales techniques and deceptive practices that characterize the timeshare sales industry.

According to his LinkedIn profile, Mr. Lasser does not have a timeshare industry background. Before founding Resolution Timeshare Cancellation he was the Chief Financial Officer of the Downtown District of the City of Newark, and before that, his experience is mainly with non-profit organizations. He is also a Public Policy Fellow with Leadership Newark, a local policy forum for emerging leaders.

Resolution Timeshare Cancellation is not a law firm. Their attorney is Mr. Myron G. Lasser, a former Assistant Attorney General of the State of New York with more than 50 years of experience in civil and trial practice in state and federal courts. The website does not state whether there is a family relationship between Stephen Lasser and Myron G. Lasser.

What They Do

Resolution Timeshare Cancellation states that they take a fundamentally different approach from most timeshare cancellation firms. These are the primary differences.

• No salespeople. Resolution promises that their free consultation is a consultation, not a sales pitch. They say you will never be pressured to retain the Company services. If they can give free advice that will help you, they will.
• Flat fees. Resolution charges everyone the same fees. Many timeshare exit companies will charge what they think you can afford, often based on what you paid for your timeshare or the size of the monthly fees.
• No upfront fee. You’ll place the fee in escrow and the company won’t get paid until you are released from your timeshare contract.

Resolution Timeshare Management describes its methods upfront. You’ll get a free consultation, where Resolution will advise you of your options. If you choose to retain them, you will sign a limited power of attorney that allows the company to negotiate on your behalf. They will do this openly: they will not impersonate you on the phone or ask you to deny that you have hired them.

The Resolution website states that most timeshare companies use unlawful sales tactics. They use these tactics as leverage to convince your timeshare resort to release you from your contract.

There are also some things they will not do.

• They won’t handle all timeshares. Resolution cannot work with timeshares from Club Land’or, Massanutten, or Disney.
• They won’t sell your timeshare. The Resolution website states (accurately) that most timeshares have no value and that promises to sell or rent your timeshare for a significant amount are almost never trustworthy.
• They won’t transfer your timeshare. Some timeshare exit companies claim that they can transfer your ownership to a dummy LLC or charity. That won’t work: most timeshare contracts allow the resort to come after you if you transfer ownership to a party that doesn’t pay.

Resolution Timeshare Cancellation offers several important disclosures on their site.

• Cancellation takes time. Resolution states that a realistic timeframe for cancelling a contract with a mortgage is 12 to 14 months, potentially lower without a mortgage. The resort will not simply give in to the first request.
• You may not need them. Resolution states that several resorts offer legitimate exit programs of their own, notably Wyndham’s Certified Exit Program and Marriott’s Deed-Back program.
• There are other decent exit companies. Resolution offers a list of competitors that they believe have a good track record. That’s something we’ve never seen on a timeshare exit company website.

There’s nothing exceptional or unusual about the way Resolution gets you out of a timeshare contract. It’s the same approach that most other reputable companies use, and the same approach that less reputable companies claim to use. The difference is in the flat fee, the escrow service, the lack of high-pressure sales techniques, and the general level of transparency that Resolution adopts.

Resolution Timeshare Cancellation Timeshare Exit Costs

Unlike most timeshare exit companies, Resolution charges the same flat fee to all clients and discloses that fee on their website. You’ll pay $3,700 if your timeshare has a mortgage, $2,700 if it doesn’t. That is lower than the fees most timeshare exit company customers report, and the open disclosure and flat rates are a strong point in Resolution’s favor.

Most timeshare exit companies will tell you that the fee will vary based on the complexity and specific requirements of your case. Resolution says that most of those companies want to find out more about the cost of your timeshare, the size of your fees, and your general financial situation. Then they charge you as much as they think they can persuade you to pay.

Resolution’s flat-fee system assures that you know the cost before you even speak to them, and their escrow payment option assures that they won’t get paid until they succeed in releasing you from your timeshare. An escrow option is much stronger than a guarantee: many guarantees are limited by reams of fine print, and if a company goes bankrupt or out of business a guarantee is worthless.

Can You Trust Resolution Timeshare Cancellation

We do not see any red flags on the Resolution Timeshare Cancellation site. There are no unrealistic promises or scare-tactic claims, or anything else that seems misleading or deceptive. Based on their own presentation we’d consider Resolution to be one of the most trustworthy timeshare exit companies we’ve reviewed.

Resolution Timeshare Cancellation is accredited by the BBB and carries an A rating.

We can find no record of lawsuits or regulatory action against Resolution Timeshare Cancellation.

Online Reputation

Online reviews are useful, but they have to be used with caution. Review sites try to assure authenticity but some companies still post their own positive reviews. Some negative reviews may come from customers who did not understand the service or had unrealistic expectations. We look for patterns of reviews and the level of detail: detailed reviews are generally more likely to be real.

Resolution Timeshare Cancellation has a limited number of reviews. That’s understandable: they have only been in business for two years. The reviews they do have are uniformly positive. We have not seen a single review with less than five stars.

On the BBB review page, the company has 12 five-star reviews and no complaints. One thing that stands out is a review that indicates that the company provided valuable assistance at no charge.

Customers that signed up for paid service were equally positive.

Resolution Timeshare Cancellation has 13 five-star reviews on the Best Company review site. Again we see reviews from customers who received service at no charge.

Again, paying customers also had very positive things to say about the company.

The complete absence of negative reviews indicates that the company is indeed providing the service they claim to offer.

What’s Good About Resolution Timeshare Cancellation

• Free consultation with no sales pressure. Some clients report free assistance
• Same fees for all customers
• Escrow option means they don’t get paid until they are successful
• Very positive reviews.
• High degree of transparency

What’s Bad About Resolution Timeshare Cancellation

• Can’t work with all timeshares
• Limited operating history

Resolution Timeshare Cancellation Website

The Resolution Timeshare cancellation website is simple and professional. The front page emphasizes the three primary selling points — no upfront fees, no salespeople, and flat-rate prices — and provides a contact form link to an article with key information about timeshare cancellation. Rates are disclosed on the front page.

There’s also an informative FAQ section, a page on the Company attorney, and an “About Us” page with information on the Company and how it operates.

Overall the information on the website is fair, accurate, and devoid of hype and sales pitches. Resolution tells you upfront that you may be able to get out of your timeshare without help, and they even provide a list of recommended competitors in case you want to shop around. That’s a strong indication of their confidence in their own services.

Social Media Presence

Resolution Timeshare Cancellation is not active on social media. The company has a Facebook page, set up in 2019, but there are no posts or followers. The company has no presence on Twitter, Instagram, or YouTube. The company CEO has a LinkedIn page but the company does not.

Social media searches may turn up timeshare exit companies with similar names, which may not have the same record or business practices as Resolution Timeshare Cancellation. Be sure that you’re talking to the right company.

The Bottom Line

The timeshare exit market can feel like a minefield. There are dozens of companies making aggressive sales pitches with big promises. Many of them provide little information about their methods or use methods that just won’t work. Very few of them will publicly disclose their fees and many will charge whatever they think they can get you to pay.

In that complex landscape Resolution Timeshare Cancellation stands out as a rare example of a company that seems to genuinely want to help and lays its cards on the start. They won’t give you a hard sell, their fees are the same for everyone and disclosed from the start, and you won’t pay them unless they succeed.

This looks like one of the good ones.

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