They say that a timeshare contract is like trouble — easy to get into, but hard to get out of. That’s why timeshare owners end up turning to expensive timeshare exit companies when they find themselves wanting out of their contracts.
Some are newer, and some are well-established industry veterans. Lonestar Transfer has a decade of timeshare cancellation experience. But how does the company stack up? Let’s take a look.
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Who Is Lonestar Transfer And What Do They Do?
On its website, Lonestar Transfer describes itself as “the guaranteed timeshare exit solution.” And if you pay close attention to its service details, you’ll discover that although its name might suggest otherwise, Lonestar Transfer isn’t just about timeshare transfers.
More specifically, the firm offers these two types of timeshare termination solutions:
- Timeshare transfer
- Mortgage cancellation
Timeshare transfer, for starters, is meant for disgruntled timeshare owners who, despite having paid for their timeshares in full, desire to get out of the contracts, usually because even after you’ve paid off the cost of the property itself, you’re still on the hook for annual maintenance fees, which can add up.
The timeshare contracts aren’t actually terminated. Rather, Lonestar Transfer assists its clients with reselling timeshares to new owners.
For example, if you happen to have a buyer who’s ready to purchase your timeshare, Lonestar Transfer will facilitate the whole process by legally transferring the contract. That means that, in the end, the original client is freed from the timeshare contract — while the buyer takes over the timeshare, plus all the obligations that come with it — including its maintenance charges.
But to be clear, you don’t need to have a buyer lined up. Lonestar Transfer will work to locate one on your behalf, whether it’s an individual or a company.
Since this is not an option for timeshare owners who still hold a mortgage on the property, Lonestar Transfer offers a second service: mortgage cancellation. As the name suggests, the mortgage cancellation service helps you get rid of a mortgaged timeshare.
Although Lonestar Transfer doesn’t spell out the procedure it follows for mortgage cancellation, the company says its professionals will end not just your timeshare contract, but also any remaining mortgage obligations.
It’s worth noting that mortgage cancellations aren’t processed as quickly as timeshare transfers. Client reviews indicate that it takes between three to nine months to complete a transfer, the company says mortgage cancellations can take much longer to be settled.
To date, Lonestar Transfer has helped to free more than 14,000 people from their timeshare contracts. The company has been in business since 2012, when it was founded by Bryan and Karen Holloway, a couple that is well-known in the timeshare cancellation business.
As owners of Lonestar Transfer, the Holloways have worked in the timeshare transfer and cancellation industry for close to a decade, earning the company quite a number of glowing reviews and ratings across various review platforms.
The family-owned firm is based in Rockwall, Texas, where it serves timeshare owners across the U.S.
Keep your hopes realistic, though. While Lonestar Transfer offers a free no-obligation consultation, there’s no guarantee that the company will take you on as a client.
The firm admits that it can’t help every timeshare owner. It instead focuses on the cases that fall within their range of expertise.
Before agreeing to work with you, Lonestar Transfer will evaluate your contract terms and review state laws to determine whether they can successfully resolve your case.
Lonestar Transfer Timeshare Exit Costs
Lonestar Transfer is upfront about many things — but pricing isn’t one of them. Its website doesn’t even mention what you might expect to pay for timeshare transfer or mortgage cancellation services.
Then again, this is not uncommon. Virtually all timeshare exit companies won’t disclose costs until they’ve reviewed each case.
When you land on Lonestar Transfer’s main site, you’ll see the company offers a free consultation.
The booking procedure itself is straightforward. You can call the company directly, or simply fill in the web form with your personal details and a brief description of your case.
If you live in North Texas, you’re welcome to choose an in-person meeting at Lonestar Transfer’s Rockwall office. But if you don’t live in the area there’s no need to actually visit the office in person. All of the work can be handled remotely.
If the company opts to move forward with your case, Lonestar Transfer will assign your case to one of its agents for analysis. The free consultation helps them learn more about your timeshare — and, in particular, the property location, ownership status, fee amounts, property type, etc. These details will ultimately determine how Lonestar Transfer will approach your case.
The majority of customer reviews suggest you’ll pay between $3,000 and $6,000. Some of the past clients, in fact, found these rates to be lower than competitors.
And many clients point out that though the costs may initially seem high, it works out to about two to three years’ of timeshare maintenance fees.
Don’t jump on the first offer. Some companies are willing to negotiate on price.
Lonestar Transfer will expect you to pay your bill in full, upfront. There is no option for the money to be placed in escrow. They will not start working on your case until you’ve sent them the money. But they do offer a 100% money-back guarantee. If they don’t help you, you’re entitled to a full refund.
Can You Trust Lonestar Transfer?
The best way to evaluate a company is to check its customer ratings. They’re usually a good indicator of reliability and service.
Lonestar Transfers has very active business profiles on a wide range of customer review sites. In total, the company’s customers have recorded more than 1,000 ratings and reviews — most of which are overwhelmingly positive.
Customer Ratings On BBB
Take a look at its Better Business Bureau profile, for example. Lonestar Transfer has, so far, earned an average customer rating of 4.96 stars out of 5, from more than 800 reviews. That earns them an A+ BBB rating.
However, it’s worth noting that Lonestar Transfer is not BBB-accredited. Don’t read too much into this. Usually when a business with a lot of positive reviews is not accredited, it usually means the company is unwilling to pay the fee that the BBB requires for accreditation.
The number of customer complaints is very low, which is unusual for a timeshare exit company, but not unprecedented.
Customer Ratings On Trustpilot
Lonestar Transfer appears to maintain the same positive customer word of mouth on Trustpilot, with a combined average rating of 4.9 stars out of 5 — from a total of 128 reviews.
About 98% of the reviewers here have given it a 5-star rating, while the rest (2%) have settled on 4 stars.
While this is something of a deviation from the industry norm — many companies generate negative reviews because of the volatile nature of the business — it’s pretty difficult to get negative reviews removed from these websites, so it seems like the company’s reputation is legitimate.
Customer Ratings On Google Reviews
Lonestar Transfer further tops off its impeccable record with a solid reputation on Google Reviews. More than 350 customers have weighed in — translating to a combined rating of 4.9 stars out of 5.
If you tally the scores across these three review platforms, Lonestar Transfer’s ratings are pretty exceptional.
What’s Good About Lonestar Transfer
- Lonestar Transfer is an industry veteran with about 10 years of experience in timeshare cancellation.
- Lonestar Transfers specializes in two types of timeshare exit services — timeshare transfer and mortgage cancellation.
- This timeshare transfer and cancellation company enjoys impeccable service ratings across all the major customer review platforms — 4.9 stars on not just BBB, but also Trustpilot, and Google Reviews.
- The fees for the timeshare exit services range between $3,000 and $6,000, which is reasonable compared to the typically higher rates that some of its competitors charge.
- Each prospective client gets a free one-on-one consultation.
- Each client gets a timeshare exit service package that’s customized for their specific circumstances.
- Lonestar Transfer is open to working with timeshare owners from all the 50 states.
- Over the years, Lonestar Transfer has successfully gotten more than 14,000 people out of their timeshare contracts.
- The company offers every customer a 100% money-back guarantee.
- The company’s timeshare cancellation agents are readily accessible via email and phone calls.
What’s Bad About Lonestar Transfer
- You’ll be required to pay your service fees upfront and in full.
- Lonestar Transfer doesn’t give you the option of paying via escrow.
- You won’t find any pricing information on its main site.
- Despite its many years in business, Lonestar Transfer is yet to be accredited by the Better Business Bureau.
If there’s one thing that Lonestar Transfer has perfected, it’s maintaining a glowing reputation across digital platforms.
From the moment it was launched, it hit the ground running — starting with aggressive marketing tactics.
The company eventually earned endorsements from TV and radio personalities. Some of the notable names that have praised Lonestar Transfer include Michael Medved, Hugh Hewitt, Mike Gallagher, and Sean Hannity. Many of the glowing customer reviews mention that they heard about the company from radio advertisements.
But Lonestar Transfer’s strong online reputation comes from its customer reviews.
BBB Customer Reviews
Customer reviews on the Better Business Bureau page primarily praise the timeshare cancellation company for:
- Living up to their promise of getting the customers out of their timeshare contracts.
- Keeping in touch with the customers throughout the timeshare exit process to provide timely updates.
- Taking just a couple of months to complete the timeshare transfers.
- Maintaining an easy and seamless timeshare exit process.
- Charging affordable rates for the timeshare transfer and cancellation services.
- Being friendly but professional to the customers from the beginning to the end of the timeshare cancellation processes.
- Managing to completely free customers from all the maintenance fees and tax liabilities that come with the timeshares.
Here are some of the recently posted remarks:
From BBB’s records, it seems Lonestar Transfer has only received three complaints from its past customers within the last three years. Two of them are on service issues, while one highlights a problem with the company’s timeshare exit guarantee.
Unfortunately, we couldn’t access the complaints from Lonestar Transfer’s profile. It looks like they were deleted after being resolved — BBB itself confirms that all three cases were closed, which can be a good sign that a company is actively working to resolve customer complaints.
Lonestar Transfer’s Website
Right off the bat, Lonestar Transfer’s website doesn’t raise any red flags. It looks professional and trustworthy.
You’ll see, for instance, that Lonestar Transfer isn’t shy about touting itself as “Your #1 Timeshare Exit Strategy”. Then right below the tag line, the website features a video clip of the company’s founders giving a TV interview.
If you need further convincing, the website endorsements by several TV and radio show hosts, including The Michael Medved Show, The Hugh Hewitt Show, Dan Bongino and Sean Hannity.
There’s also a “Reviews” tab on the main menu, which takes you to the testimonials section of the site. Here you’ll find some customer reviews, all praising Lonestar Transfer for its excellent customer service.
Other than that, the website provides basic information about the company’s founders, timeshare ownership problems, plus the benefits of hiring Lonestar Transfer to get you out of your timeshare contract.
The content doesn’t go deep into the specifics of the timeshare exit services. Although Lonestar Transfer highlights that it deals in timeshare transfer and mortgage cancellation, you’ll notice that it’s a little vague about the specific techniques it employs to free its clients. This is not uncommon.
But you can easily schedule a free consultation directly from the website, which should help you get answers to any questions you might have.
Social Media Presence
On the website’s footer, Lonestar Transfer has included hyperlinks to two of its social media profiles. The timeshare exit company is seemingly active on just Facebook and YouTube.
The Facebook page goes by the name “Lonestar Transfer” and the username “@lonestartransfer1”. It has, so far, acquired more than 21,000 followers — but they rarely engage the company’s posts. Lonestar Transfer tends to call out to them every now and then, but the posts typically end up with less than 10 likes.
The one section where the followers have been particularly active is Reviews. You’ll find about 35 reviews on the page — in the form of comments, recommendations, and customer ratings. All these currently add up to an average rating of 4.8 stars out of 5, which is a pretty solid vote of confidence.
On YouTube, however, Lonestar Transfer’s profile barely shows any signs of life. It has published just five short clips over the past 6 years – with the most popular one raking up 31,000 views. So, it’s understandable why the content has only attracted 10 subscribers.
The Bottom Line
Going by the positive feedback online, it appears that Lonestar Transfer is not your everyday timeshare transfer and cancellation company.
For starters, the firm was founded and is still owned by a couple that’s well-known for persistent timeshare cancellation advocacy. They’ve been in the business long enough to understand the ups and downs of timeshare contracts and cancellations.
In just under a decade, Lonestar Transfer has racked up more than 14,000 success stories.
In fact, its success has been so consistent that customers have been actively putting in a good word for the company.
Lonestar Transfer now enjoys an average rating of 4.9 stars on BBB, Trustpilot, and Google Reviews — with many of the customer reviews praising the company for not only getting them out of their timeshare contracts but also doing it in a timely and professional fashion.
If they approve your case, you’ll be required to pay thousands of dollars upfront —without the option of escrow. But those rates will be lower than average, you’ll get a money-back guarantee, and be working with a group of highly recommended experts.
The highest executive office at Lonestar Transfer is occupied by Bryan and Karen Holloway, a husband-and-wife team that founded the company in 2012. Since then, they’ve been at the helm as the chief managers of the firm’s operations.
While Lonestar Transfer is open to serving timeshare owners across all 50 states, its headquarters are based in Rockwall, Texas.
Lonestar Transfer’s standard operating hours are Monday to Friday from 8:00 a.m. to 6:00 p.m. Central Time.
No large advocacy groups appear to endorse Lonestar Transfer, but the company has been endorsed by such radio and TV personalities as Michael Medved, Hugh Hewitt, Dan Bongino and Sean Hannity.
In addition, Lonestar Transfer is a recipient of the 2015 Angie’s List Super Service Award.
You can reach out to Lonestar Transfer by calling 1-855-722-3166, by sending an email to info@LonestarTransfer.com